These are ICON Safety Co., Inc.'s (“ICON”, "ICON Safety", “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the ICON Safety website.
Standard Return Policy
Return the item(s) in original as shipped condition will, in general, be accepted for credit. Please package returns appropriately, keeping record of tracking numbers. Insure the package if warranted, as we can only issue credit for returns we actually receive.
Damaged / Defective Products - Please contact Customer Service as soon as is practical. We are available Monday thru Friday, 8:30am - 4:00pm PST. If the problem is damage in transit, please retain packaging, as UPS may want to examine. Arrangements for return or refund will be made based on the circumstances.
ICON Safety does not offer any express warranties. However, many of the products available through ICON Safety are covered by Manufacturers' Warranties. Manufacturers' warranty details are typically available at the manufacturer's website.
You should be certain that the item you are purchasing will fit your needs. Ensure that the dimensions, aesthetics and utility of the product is what you need before placing your order. By confirming your order, you indicate your agreement to this policy.
ICON Safety warehouses the majority of the items listed on this site. We package and ship via UPS, ICON prefers UPS for the more robust tracking ability.
UPS rates are calculated in real time based on your location and service option.
We make every effort to ship your items same business day for items we have in stock. Products which we do not currently have in stock in our warehouse will have a clearly stated availability time. The availability times are needed to process the order and time for the manufacturer to ship the item. Availability times are an estimated time frame until your products can ship.
Shipping Delays - Occasionally UPS does not deliver packages in their stated service time window. Most often this is due to weather, natural disasters, labor disputes, or because they experienced technical difficulties. Unfortunately this is out of our control and we cannot reimburse you due to delays caused by our carriers.
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