Customer Service

Return Policy

These are ICON Safety Co., Inc.'s (“ICON”, "ICON Safety", “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the ICON Safety website.

  • All product returns require a Return Merchandise Authorization (RMA) number. This will ensure that we are both aware that a return is coming, and that credit needs to be issued. You may obtain an RMA number by contacting ICON Safety's Customer Service 562-809-3066.
  • Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
    • Any product not purchased from ICON Safety.
    • Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
    • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
    • Any product from which the UPC code has been removed from its packaging
    • Any product that exhibits physical damage
Non-Returnable Items
  • Respirators and Dust Masks - We regret we are unable to accept respirator or dust mask returns as we have no way to tell if they hve been used or exposed to hazardous contaminants.
  • Calibration Gases - We are unable to accept gas returns due to manufacturers' policies and associated HazMat fees.  Due to the nature of this product, along with the Hazardous Material shipping restrictions imposed by all of the major carriers (UPS, FedEx, DHL, etc…), Gas Cylinders purchased at ICON Safety are Non-Returnable and all sales of these products are considered final. In addition, these same carriers prohibit ICON Safety from issuing a call tag for the pick-up of any gas cylinder (empty, partially full, completely full and /or new).
  • Activated Maintenance Free Single Gas Monitors- If the monitors have been activated and is in working order, we are unable to accept as a return.  If the monitor has not been activated a refund will be warranted.

Standard Return Policy

  • Return for refund within: 15 days
  • Return for replacement within: 15 days
  • Restocking Fee: Yes, depending on the product, and the manufacturer's policies, there may be a restocking charge applied. These are in the range of 15-30%.  Please note thaht we only charge a restocking fee when we are charged one ourselves.
Return the item(s) in original as shipped condition will, in general, be accepted for credit. Please package returns appropiately, keeping record of tracking numbers. Insure the package if warranted, as we can only issue credit for returns we actually receive.
 
Damaged / Defective Products - Please contact Customer Service as soon as is practical. We are available Monday thru Friday, 8:30am - 4:00pm PST. If the problem is damage in transit, please retain packaging, as UPS may want to examine. Arrangements for return or refund will be made based on the circumstances.
 
Manufacturer's Warranties
  • Return for refund within: non-refundable
  • Return for replacement within: non-replaceable

    ICON Safety does not offer any express warranties. However, many of the products available through ICON Safety are covered by Manufacturers' Warranties. Manufacturers' warranty details are typically available at the manufacturer's website.

    You should be certain that the item you are purchasing will fit your needs. Ensure that the dimensions, aesthetics and utility of the product is what you need before placing your order. By confirming your order, you indicate your agreement to this policy.

    Shipping Policy

    ICON Safety warehouses the majority of the items listed on this site. We package and ship via UPS, ICON prefers UPS for the more robust tracking ability.
     
    UPS rates are calculated in real time based on your location and service option.

    Shipping Delays - Occasionally UPS does not deliver packages in their stated service time window. Most often this is due to weather, natural disasters, labor disputes, or because they experienced technical difficulties. Unfortunately this is out of our control and we cannot reimburse you due to delays caused by our carriers.
    Contact Numbers:
     
    Phone: 562-809-3066
    FAX: 562-865-5711
    Email: sales@iconsafetyco.com
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